Shipping & Returns

Shipping & Return Policies

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At checkout you will have a number of shipping options to select from. Shipping options will be presented according to your geographical location, i.e. the postal address you provide when creating your account.

We use the Royal Post for most of our shipping needs. For those of you outside the UK, we've provided a brief definition of the international shipping options provided by the Royal Post:

*Royal Mail Airmail (First Class): Economical, easy to use and fast. Airmail gives you the power to reach people anywhere in the world. Delivery aim to Europe is three to five working days. Delivery aim to the rest of the world is five to seven working days.

*Royal Mail Airsure: Airsure receives priority handling in the UK and abroad and is generally a day faster than standard Airmail. Airsure® travels through a separate and secure network. Proof of posting is provided as standard.

*Royal Mail International Signed For: Reassurance that your mail has been delivered. International Signed For is available worldwide for the secure delivery of an item up to 2kg (4.4 lbs).

*Store Pick-up: The recommended method if you are planning on visiting our retail store and would like to place a pre-arrival order.

Return Policy

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If you are in any way unsatisfied with your purchase you may return the item(s) for refund or store credit. Please contact us in advance of returning an item. Returns must be made within 7 days of the date of receipt, in the same condition as sold, including all original packaging. Refunded items are subject to a 10% restocking fee. The restocking fee is waived if you accept store credit in lieu of a refund. Original shipping charges are not refundable. A copy of the invoice and a clear explanation concerning the nature of the return must accompany the returned merchandise.

All jewelry is inspected thoroughly prior to shipment.

If you have questions or comments, please don't hesitate to Contact Us

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Beaded Lily Designs: The City of Brighton & Hove, England. Handcrafted beaded jewellery featuring our own handmade glass beads

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